Get Help Online

For most lecture capture issues, or for general advice, we advise taking a look at our Staff or Student FAQ pages.

If you still need to get in touch with us, use one of the methods detailed below.

Support Portal

The best way to get in touch with our support team is by emailing us to log a support ticket, or submit a ticket directly via the University Support Portal.

Bespoke Consultation

If you have specific requirements you wish to discuss, including for example:

  • A new room needing to be podcast-equipped
  • Help arranging recording of an upcoming (non-lecture) event
  • Guidance on using any aspect of the service

You can book an online Teams meeting with a member of the Podcasting team.

To book an online meeting, use the following Microsoft Bookings form: Schedule an online meeting with the Podcast team.

Service Status updates

We will post any important service updates on our Service Availability page.