The following list of support articles have been created to help you use the different features of the Podcast system.
If podcasts are not held for editing/review – they will automatically publish once they have finished processing. This can be relatively quick in most cases, however sometimes there can be a delay, and they can take up to 24 hours to publish.
If, after 24 hours, a podcast you expect to see still isn’t available, contact the Support Centre for help.
If you are enrolled on a course but cannot see it in the list of podcasts on the Video Portal, there may be a number of reasons:
- The lecturer has opted-out of having recordings made so they are unavailable to view
- The lectures take place in a location which is not podcast-enabled
If you believe a course unit is being podcast but you are unable to see it, you should raise a support ticket and include the course code (looks something like BIOL12345).
If you expect to be able to see a podcast but it is not available, this could be for one of the following reasons:
- the lecturer has held the recording for editing before it is published
- the lecture was opted-out of being recorded
- there was a technical failure which prevented the podcast from being published
If an expected recording is missing, you should raise a support ticket and include the course code (looks something like BIOL12345).
As part of our ongoing commitment to support disabled students a special adaptation has been made to the lecture capture service.
If you are a student registered with the DASS Office and they have specified that you need recorded lectures as part of your support plan, we will record all lectures in equipped rooms, even if the lecture has been opted-out of the recording process.
In order to see even opted-out podcasts, you do not need to take any extra steps; simply visit the Video Portal, and all podcasts will appear for you as usual.
For further information and advice relating to podcasts as a form of disability support, please contact the DASS Office.
You must be logged into the Video Portal in order to request subtitles for any media content. Simply click on the options button beneath the video window, select the Request subtitles option and complete the steps.
Please note, it can take up to 24 hours for subtitles to become available for a video due to the different services involved and you will not receive a notification – the subtitle icon will simply appear on the player controls when they are ready.
More information can be found on the Subtitles page.
How to report a problem
To get in touch with us, please raise a ticket via the Support Centre.