Student FAQs

The following list of support articles have been created to help you use the different features of the Podcast system.

To view podcasts for the courses you are enrolled on, you simply need to visit the Podcast Video Portal and login.

If you are enrolled on a course but cannot see it in the list of podcasts on the Video Portal, there may be a number of reasons:

  • The lecturer has opted-out of having recordings made so they are unavailable to view
  • The lectures take place in a location which is not podcast-enabled

If you believe a course unit is being podcast but you are unable to see it, you should raise a support ticket and include the course code (looks something like BIOL12345).

Once you log in to the University’s Central Authentication Service (CAS) there is a timeout period of 2 hours – so if you have been logged into CAS for longer than this time, you will find that podcasts no longer play. To remedy this – you simply need to logout and log back in (via the button to the top right of the Video Portal) and videos should play correctly.
If you notice a problem with one of the podcasts (such as black video or no audio) this could be for a number of reasons, such as technical failure or a microphone being muted. We do monitor the system as best we can to try and prevent such issues, but sometimes they do occur.
You can download podcasts to watch on your own device by pressing the ‘Download’ button which is beneath the video player on the Video Portal – videos will be saved as MP4 files. Note that you can only download videos on a desktop/laptop device as the download button will not be visible on a mobile device.Downloaded recordings are for your own personal use only – you are not permitted to give the recordings to anyone else, post them online or distribute them in any way. Students found to be in infringement of this may be subject to disciplinary proceedings.

If you expect to be able to see a podcast but it is not available, this could be for one of the following reasons:

  • the lecturer has held the recording for editing before it is published
  • the lecture was opted-out of being recorded
  • there was a technical failure which prevented the podcast from being published

If an expected recording is missing, you should raise a support ticket and include the course code (looks something like BIOL12345).

As part of our ongoing commitment to support disabled students a special adaptation has been made to the lecture capture service.
If you are a disabled student registered with the DASS Office and they have specified that you need recorded lectures as part of your support plan, we will record all lectures in equipped rooms even if the lecture has been opted-out of the recording process.
For further information and advice relating to podcasts as a form of disability support, please contact the DASS Office.

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Need more help?

Contact the IT Support Centre and include as many details as you can – including your course code and the dates and times of recordings.